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FREQUENTLY ASKED QUESTIONS
If your questions aren’t answered here, please contact us at firstname.lastname@example.org. We are happy to help!
New Customer Questions:
Yes, all of our packages are sent in discreet packaging, with no indications to the contents of the package. The package will show LittleForBig brand name and pajamas/toys. Our products will be packaged in gray plastic shipping bags. Packaged items can’t be seen without opening the shipping bags.
We currently accept PayPal and Credit Card payments. See the next question for how to make Debit or Credit card payments.Credit card charges will show up as “LFB“.
Click here for Debit or Credit card checkout instructions.
We ship all of our products worldwide.
A: We feature offer free shipping with tracking numbers for most of countries.This free shipping service alone would save you up to 60% on purchase compared to other sellers
because most of other sellers either charge high shipping fees or do not provide tracking numbers or both. Please take advantage of LittleForBig free traceable shipping.
B: There are few countries need to pay extra shipping cost to ship by express shipping. Becasue we fail the regular shipping to these countries. List as below.
The shipping time vary with the shipping methods and the locations. Below is a list of typical delivery estimation. If you don’t find your location below, please provide detailed shipping address for a delivery estimation.(We are still trying to find a better carrier for Canada).
Free Worldwide Traceable Shipping Delivery Estimation (Default)
|United States||7 Days|
|United Kingdom||9 Days|
|The Netherlands||10 Days|
Express Shipping – DHL 4 Days Shipping Delivery Estimation (Optional)
Worldwide 2-4 Days
A size chart is included in the picture gallery of all our onesies. LittleForBig onesies go by four measurements – Chest, Waist, Hips, and Torso Length. Taking all these measurements significantly increase your fitting rates. The “length” (torso length) measurement is the most important to ensure a proper fit, and you can determine yours by measuring from bottom of your neck to your crotch. Please do this process with a diaper on if you intend to wear your onesie with a diaper. If you have an extremly curvy body, you also want to make sure your chest, waist, hips measurements don’t exceed our onesie dimensions by 3 inches. If you still couldn’t pick a size after taking measurements, please send us an email with your measurements at email@example.com. We are more than happy to assist you in selecting a best fitting size.
Please note that you only need to do this exercise once as all LittleForBig onesie size are the same. You can stick to the same size for future purchases.
Our onesies are form fitting, so it is advised that you order a size up rather than down.
Nope. LittleForBig onesies won’t shrink at all after washing. So, no boiling and no shrinking.
No, ABDreamLand doesn’t have bandwidth to take custom orders because we operate with a very lean support structure to keep sell prices low for customers.
All prices are displayed in US Dollar.
Return: LittleForBig accept return onesies provided the onesies are not worn, washed or damaged. Returned onesies must be shipped to LittleForBig US address. Buyers are responsible for return shipping cost. Restocking fees apply.
Exchange: LittleForBig offer free size exchange to first time customers. Buyers are responsible for return shipping cost to LittleForBig US address. Provided return onesies are not worn, washed or damaged, LittleForBig would send replacements free of charge. One free size exchange per address. Exchange between different prints are NOT covered by this free exchange policy.
Existing Order Questions:
You shall expect to receive an order confirmation email right after the order is placed. The email contains your order number, order item description(s), item quantity(s), and shipping information. Check your email spam box if you didn’t receive this email. Please make sure abdreamland.com and littleforbig.com are on your email white list for future communication.
Please double check all the order information. In case wrong information was enter, please contact us at firstname.lastname@example.org ASAP.
A few days after your order, you shall expect a shipping confirmation email from us. The email contains shipping information and tracking instructions. Carefully read the email and follow the instructions to track your order. If you didn’t receive any shipping confirmation email, please double check your email spam box. Please make sure email@example.com is on your email white list for future communication.
2c) My tracking shows “Processed Through Facility, Origin Post is Preparing Shipment”, and it has been days since last update, what does that mean?
That means your package has left the shipping city and is in transit to the destination country. Once arrive to the destination country, the tracking record will start updating again. You will have couple days to get ready for the package.
That means your package has left China and is in transit to United States. Here is how the shipping works. LittleForBig carrier ship the package and send information to USPS for US domestic shipping. USPS wait for the package to arrive US and then take over. After that, USPS will update US domestic shipping progress on their website. In your case, the package has left China and is in transition to US. That’s why USPS awaiting item. Updates shall come in a couple days.